How many thousands of times do you think you’ll end up throwing your hands up in the air and saying “that’s it! I need help!” during the course of your business career? Probably countless millions of thousands. No man or woman is an island when it comes to business affairs, and especially in the tech-savvy modern world, no person can know enough to handle everything on their own. But where do you get this support? Where are your resources?
Five short answers to that query would have you calling support numbers, researching FAQ pages, talking to consulting companies, visiting user troubleshooting forums, and crowdsourcing on social media groups.
You can always start by calling support numbers for the software or hardware tech questions that you have. Connecting to real people who can analyze your problem and bridge the gap for you to get a solution is always going to be an idea way to go. There can be some issue of the call center you contact doesn’t have exactly the expertise you’re looking for, but they’ll often at least be able to get you to someone who does have the knowledge you desire.
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The next resource you can check out would be website FAQ pages. For big companies especially that people often need tech information from, there will be a parked page with the most common things that people ask. Consider the example of a router company, where the FAQ section would have answers about how to reset the router and then reconnect to your Wi-Fi Service. How many millions of times do you think people have asked that in frustration? That’s why FAQs are there to serve you!
For deeper IT issues, you can always check in with consulting companies as well. Because information technology is so omnipresent, but also a little tough to get your brain around, there are tons of companies out there whose sole purpose is to make tech work easier on you.
With major software packages or pieces of hardware, you can often find user forums where thousands of questions get asked and answered with respect to technicality too. If you look up Windows or Apple forums, or look into forums about audio software engineering programs, for example, you’ll find a wealth of knowledge just waiting for you to pick apart to solve your business troubleshooting issues.
Social Media Groups
And finally, if you become a member of a tech support social media group, you’ll find people that you can ask questions to as well. Plus, you get the added benefit of some brand recognition, because people can ask you questions as well, and in your realm of expertise, you can become a trusted source.