The main aim of a shop management system is to enhance business processes. Store life will become much easier once you have successfully implemented the software and your employees understand how to use the system. However, this is not going to happen overnight, you and your staff will need training to gain a full understanding of how best to use the system to benefit your business. Even though the shop management system is designed to make your auto shop more efficient, it can do the opposite if you don’t know how to use it properly. What you don’t want is to spend all day trying to manoeuvre around the features. Here is some advice on how to implement the software.
Depending on how long you have been in business, your employees are now used to working in a certain way. Your first step will be get your staff out of old habits and help them to make the transition to the new. The question is how do you deconstruct? First, you are going to have to take things slowly. If your team are used to booking appointments manually, set learning targets, and make sure that each stage has been mastered before moving onto the next step.
There are workshops you and your employees can go on that will help you to understand the shop management system. Professional training is not cheap, and so some companies will choose to bypass this stage and work it out for themselves. However, you might want to weigh up the cost of not doing so. Think about it like this, how many hours will it take for you to effectively train your staff to use the system? Probably a lot! When you are training your staff, you are not working which means you are losing profit. However, a few hours training by an expert who will be able to quickly show you how the system works, which means that you don’t lose as much profit.
Even after you have completed training, your staff are not going to become experts overnight. Although it might seem difficult at first because you have learnt something new, keep working at it, the shop management system will soon become a comfortable part of your business.
Depending on the needs of your business, not every system will work for you. Therefore, it is advised that you choose software that offers a free trial before making a financial investment. Tekmetric is offering a free trial until the end of 2018, you will have access to their shop management system for the rest of the year. You are not bound to a contract, if you decide that the software is not what your auto shop needs, you can send it back without having to pay a cancellation fee. The main benefit of such an extensive free trial is that it is easier for you to measure whether the system improves your business or not.
If you want to experience a dramatic improvement in your business processes, the shop management system is the way forward.